Shipping Policy

Standard Shipping:

At Ponytail Beanie Hat, we offer standard shipping for all our customers. Here are the key details of our shipping policy:

  1. Shipping Cost: A flat rate of $8.95 USD is charged for standard shipping.
  2. Order Processing Time: Orders are processed within 1-2 business days.
  3. Delivery Time: Delivery typically takes between 5-8 business days after processing.

Tracking Information:

A tracking number will be provided via email upon shipment of your order. You can use this tracking number to monitor the status and estimated delivery date of your package. Or you can visit our Order Tracking page.

Wrong address disclaimer:

Please contact us immediately at info@ponytailbeaniehat.com, if you believe you have provided an incorrect shipping address.

Lost or Damaged Packages:

In the rare event that your package is lost or damaged during transit, please contact our customer support team within 7 days of the expected delivery date. We will work with the carrier to address and resolve the issue as swiftly as possible.

Contact Us:

For any questions or concerns regarding our shipping policy or your order, please don't hesitate to reach out to us. Contact our customer support team for assistance at 

Email: info@ponytailbeaniehat.com
We'll respond to your email within 24 hours of receiving it, Monday to Friday.

Address: 28010 Eucalyptus Ave, Moreno Valley, CA 92555, USA.

Thank you for shopping with Ponytail Beanie Hat. We appreciate your trust in us and are committed to providing you with the best possible service.