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Contact Us

We at Pony Tail Beanie value your feedback, inquiries, and concerns. Our dedicated customer support team is here to assist you and ensure that your experience with us is exceptional. 

Contact Methods: You can get in touch with us through the following methods:

  • Email: Reach out to our customer support team at info@ponytailbeaniehat.com for any inquiries, assistance, or concerns. We aim to respond to all emails within 24 hours during our regular business hours.
  • Phone: If you prefer direct communication, you can call our customer support hotline at (845) 288-3315. Our team is available to assist you during our regular business hours, which are Monday to Friday, 9:00 AM to 5:00 PM.

Response Time: We strive to respond to all inquiries in a timely manner. Our team aims to provide initial responses within 24 hours. During peak seasons or promotional periods, response times may experience slight variations, but rest assured that we are committed to assisting you as quickly as possible.